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Talk with a solutions specialist
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Make it easier for customers to reach you with flexible call routing options tailored to your needs. With a comprehensive range of inbound services - including
13, 1300 and 1800 voice calls - at affordable rates TPG can help your organisation to achieve maximum value from your inbound traffic. Inbound calls can be
routed to single or multiple answer points, and can be routed to pre-selected answer points based on the time of day, call traffic load, or geographic origin.


Easier for customers

Your customers can dial a single number from anywhere in
Australia. 13, 1300 and 1800 numbers are easy to remember
and are either free or charged at a low cost for callers to
your business.

Intelligent and flexible call routing

Access a range of highly competitive voice call rates and
pricing plans; simplify your carrier management with one
provider, one bill and one point of contact; save on installation
and reduce your Access rental costs; and receive 24/7 support
to minimise hassles and improve business continuity.

Easier advertising

Advertising can be simplified and standardised
through a single number.

Make changes 24/7

Accommodate changing business conditions with online
self-management. The Call Plan Manager is an invaluable
tool to assist with disaster recovery. You can use the
'dynamic switch' feature to direct incoming traffic down
a particular path to ensure service redundancy.

Parameter Specifications
Service Inbound voice solutions
Configuration 13, 1300, 1800, presence or International Toll Free Service (ITFS)
Access Networks TPG and third party
Coverage Nationwide within Australia and within select international countries for ITFS
Features 24/7 online moves, adds and changes (MACs)
Origin based routing (state, exchange service area, charge district area, postcode and
mobile location identifier)
Call overflow
Call splaying
Time of day, day of week and day of year
Selection dependant routing
Customised Voice Response (CVR)
Number Portability Yes
Site Requirements Nil
Reporting Summary invoice and individual call details. Optional in-depth reporting with Online Bill Analyser.
Contract Terms Minimum contract term is 12 months. Longer contract terms (e.g. 24 months, 36 months and
longer) are available and attract term discounts.
Provisioning Targets Standard: 5 business days
Complex: 10 business days
Logical changes: 5 working days
Outage Restoration Targets 1 Hour

How it Works

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Talk with a solutions specialist
now to find out more 13 42 02